You may request a copy of your medical records by printing and completing the Release of Information form.


If you are a patient requesting copies for yourself mail the completed form to:

HCA Shared Services, Release of Information
Boulders VIII, 7300 Beaufont Springs Drive
Richmond, VA 23225

Please allow seven to 10 days for Ciox, the firm who handles these requests to process.

For additional information or to check on a status of a previous request please call Ciox at (804) 267-2539 or toll free at (877) 330-4290.

Continuation of Care

Facility or Doctor

If you are a facility or a doctor’s office requesting records on a patient currently being treated, or you are a patient requesting records be sent to a physician for continuation of care, please fax a completed release form to (855) 226-6070. Records for continuation of care will be expedited as needed and there is no charge. To follow up on a request please call (804) 267-2539 or toll free (877) 330-4290.

To request copies of your bill or if you have a question about your bill please contact the billing office at (804) 267-3900. Billing Office Hours are 9:00am - 5:00pm, Monday through Friday.

Pay Your Bill Online

For medical records questions not related to obtaining copies of records please call the Henrico Doctors’ Office at (804) 289-4861. The office is open 8:00 am through 4:30 pm, Monday-Friday.

Patient Advocate Info

If you have a concern or a compliment regarding your care, please contact the Patient Advocate.

For Henrico Doctors’ Hospital, West Creek Emergency Center, and Hanover Emergency Center, the Patient Advocate can be reached at (804) 289-4691.

For Parham Doctors’ Hospital and Retreat Doctors’ Hospital, the Patient Advocate can be reached at (804) 747-5689.