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Contact Us / Medical Records

Hanover Emergency Center welcomes your questions, calls and emails. You can send us a message or submit a request for your medical records using the form below.

Location Billing Information Medical Records
Hanover Emergency Center (804) 267-3900 (804) 289-4861

Billing Office Hours: Mon - Fri: 9:00am - 5:00pm

Pay Your Bill Online

Patient Advocate Info

If you have a concern or a compliment regarding your care, please contact the Patient Advocate.

For Henrico Doctors’ Hospital, West Creek Emergency Center, and Hanover Emergency Center, the Patient Advocate can be reached at (804)289-4691.

For Parham Doctors’ Hospital and Retreat Doctors’ Hospital, the Patient Advocate can be reached at (804)747-5689.


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